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Access to Information Act

Published on December 7, 2017

Launch of a pilot project for an online complaint form 

Complainants have requested an online complaint form to ease the filing process. For my office, this represents an important opportunity to streamline the complaint registration process and improve our service to Canadians.

I am very proud of the work my team has done to provide an application that is secure and robust, while also giving complainants a modernized method to file complaints. Our pilot project aims to determine if this method of filing complaints meets the needs of complainants, and if the online form will streamline the registration process.

Suzanne Legault
Information Commissioner of Canada

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